Frequently Asked questions
You have questions? bioLights has answers! Contact Us if you have additional questions about our light installation service.
How do I get started?
Give us a call or email us and one of our representatives will connect with you to discuss your dream design. We can cover your options, the process, timeline and cost. It helps if you can email us a photo of the front of your house.
What is the process?
On the phone our representative will ask you a series of questions to understand what you would like. During the call, we will describe the offerings and agree on a design plan. We will also discuss a timeline for installation. On installation day, our crew will install to the design. We are available to do service calls if something isn’t working. After January 15th, we will take down your lights weather permitting.
What is difference between you and others?
Our focus is on quality installation. We only do a couple of jobs a day to, so our crew can take their time to do a quality installation.
Do we need to be home when you install?
You do not need to be home when we do the installation. In fact, because installation is done during the day it can be difficult to see the full effect.
Will you decorate a business?
Of course! We are happy to work with businesses to prepare their place for the holidays.
Can you leave my lights up all year?
The lights we use are rated for seasonal install only. Should you want your lights to remain up year around, please let us know when speaking with us. We would be happy to quote out a more durable option for year round lighting.
I have my own lights, can you install them?
We do not hang customers lights. All our lights are custom cut to install per the design.
What happens if I want to change something?
We are happy to make changes at your request. Depending on the nature of the change there may be an additional charge. Many customers alter the design from year to year.
Am I purchasing or renting the lights?
Our current model is to sell you the lights. This means that you will own the lights after paying for them in the first year. In subsequent years you will only need to pay the installation cost. Should you decide not to have bioLights install the lights in future years, you can have the lights to install on your own.
CLIENT TESTIMONIALS
